Terms and Conditions

Shelter Scotland owns and operates this website. Access to and use of this website and the products and services available through this website are subject to the following terms and conditions. By placing an order, you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these regularly before ordering in case there are any changes.

1. Order Confirmation

When you have completed your order you will be sent an e-mail confirmation. It will state what the products are on order, the total cost including VAT together with delivery and invoice details. If for any reason your order cannot be processed, a member of our team will contact you via the contact details you have provided.

2. Availability of goods

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in any products which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order or cancelling it.

Postage and packaging is free. Goods will be sent (where applicable) to the address given by you in your order and stated in the Order Confirmation. We can only accept orders for delivery to UK addresses. Please allow for up to 14 days for dispatch of goods. Delivery will be by standard Royal Mail 2nd Class.

3. Payment

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted and Shelter Scotland will not be liable for any delay or non-delivery.

Goods remain the property of Shelter Scotland until full payment is received.

Payment can be made by Visa Debit, Visa Credit, Mastercard or PayPal.

Shelter’s VAT registration number is 626555624.

4. Cancellation and Returns

Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product (where applicable) bought from the Shelter Scotland Store.

5. Voucher Code

Voucher codes entitle you, at the time of ordering, to a saving on an order placed with Shelter Scotland Store. Details of any minimum or percentage discount, including VAT and saving entitlement can be found in your voucher email. Shelter Scotland reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.

Promotion codes are only valid for a limited period of time. The expiry date will be publicised with the relevant promotion code. Only one promotion code can be used per order. Promotion codes are not valid in conjunction with any other promotion.

6. Security

By submitting your order, you are agreeing to Shelter Scotland using your data for the purpose of fulfilling your purchase. For further information on privacy and security please see Shelter Scotland’s Privacy Policy

Terms and Conditions for eLearning

This agreement sets out the terms and conditions under which individuals and agencies buy eLearning from Shelter Scotland. This agreement supersedes any existing agreement for work already agreed or carried out and cannot be changed or amended for the duration of the eLearning course.

7. Booking confirmation

7.1. Once purchase has been completed online through the Shelter Scotland Store, a contract will be implied.

7.2. (Agency only) If an agency does not know the names of learners at the time of purchase, it is the agency’s responsibility to assign the course licence(s) to named learners to gain access to the purchased course(s). The agency must provide these names to Shelter Scotland by enrolling learners via the purchase confirmation email or through the ‘Manage Licences’ area on Shelter Scotland Store no later than 10 working days before the course start date (where applicable). Failure to enrol learners before course start date may result in your licence being voided.

8. Shelter responsibilities

8.1. Where appropriate, carry out an initial pre-training meeting with the agency / individual by telephone, face to face or email as appropriate.

8.2. Provide full course notes, worksheets, handouts and exercises as appropriate, ensuring all material complies with Shelter’s equal opportunities policy

8.3. Provide course start and completion dates

8.4. Provision of training support to students via email and telephone

8.5. Shelter Scotland will not extend final completion dates beyond that initially agreed unless there are exceptional circumstances.

8.6. Where appropriate, issue certificates of achievement to learners on successful completion of their course.

8.7. Gather feedback from all learners once the training has been completed.

9. Agency / Individual responsibilities

9.1. Ensure the necessary resources are in place to support the student complete their training course.

9.2. Ensure learners have access to the internet and correct operating system. Full details of the operating system which supports the training website is available from Shelter Scotland training team.

9.3. Inform the Learning Co-ordinator of any potential issues which may affect the student completing course within the licence period.

9.4. Inform the Learning Co-ordinator of any learner special requirements.

9.5. (Agency only) Support learners to complete assigned course within its licence period

10. Housing Law Advice

10.1. Where appropriate, Shelter Scotland Training will carry out an initial pre-training meeting with the individual/agency by telephone, face to face or email.

10.2. Shelter Scotland will provide full course notes, worksheets, handouts and exercises as appropriate, ensuring all material complies with Shelter’s equal opportunities policy

10.3. Shelter Scotland will provide start date and assessment schedule with the learners and agency (as appropriate).

10.4. Face to face inductions will not be held for less than 6 learners however, Shelter Scotland training team will ensure all learners can log onto the website and are familiar with content.

10.5. Provision of training support to students via email and telephone

10.6. Provide learner progress reports (where appropriate), at key points throughout the course

10.7. Each unit’s written assessments should be submitted by the provided assessment submissions dates. After each submission date, Shelter Scotland aim to mark assessments within one month.

10.8. To ensure the validity of our testing process, Shelter Scotland will not extend final completion dates beyond that initially agreed unless there are exceptional circumstances.

10.9. Where appropriate, issue certificates of achievement to learners on successful completion of their course. Should a learner withdraw from the course prior to completion, a certificate may be issued listing the modules successfully completed, provided that the compulsory modules are complete. The learner will have to request this. The SQA will issue certificates direct to learners.

10.10. Gather feedback from all learners once the training has been complete.

11. Fees, invoicing and cancellation

11.1. Payment by debit/credit card/Paypal - Immediate payment at checkout will provide you with access to eLearning upon order confirmation.

11.2. Payment by Invoice - Shelter Scotland will invoice the individual/agency for course licence(s) purchased. Access to eLearning prior to full receipt of payment will be at the discretion of Shelter Scotland Training Team.

11.3. Cancellations by customer after payment of course licence(s) will incur 100% of the cost.

11.4. The fee cannot be altered during the course of this agreement unless it is superseded by a new agreement.

11.5. All payment terms are 30 days. Late payment may result in access to eLearning being revoked and your account will be suspended until payment is settled.

11.6. Transfer of course licences between learners is not possible after the course has been assigned to a learner.

11.7. Shelter Scotland reserve the right to remove any learner from a course where it can be demonstrated that the learner has not shown commitment to the course or evidence of plagiarism is found. This would only occur after some contact and communication with the learner and the agency as appropriate. Should a learner enrol again at a later date, the full cost of the training course will be met by the individual / agency.

11.8. For face-to-face courses, cancellation costs will be:

Cancellations less than 7 days - 100% of full costs
Cancellation less than 14 days - 50% of full costs
Cancellation more than 14 days and less than 28 days - 25% of full costs
Cancellation more than 28 days - 10% of full costs
Postponement/rearrangement of the course - NIL
Bespoke course development charges - 100% of full costs