Terms and Conditions for eLearning
This agreement sets out the terms and conditions under which individuals and agencies buy eLearning from Shelter Scotland. This agreement supersedes any existing agreement for work already agreed or carried out and cannot be changed or amended for the duration of the eLearning course.
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1. Booking confirmation
1.1. Once purchase has been completed online through the Shelter Scotland Store, a contract will be implied.
1.2. (Agency only) If an agency does not know the names of learners at the time of purchase, it is the agency’s responsibility to assign the course licence(s) to named learners to gain access to the purchased course(s). The agency must provide these names to Shelter Scotland by enrolling learners via the purchase confirmation email or through the ‘Manage Licences’ area on Shelter Scotland Store no later than 10 working days before the course start date (where applicable). Failure to enrol learners before course start date may result in your licence being voided.
2. Fees, invoicing and cancellation
2.1. Payment by debit/credit card - Immediate payment at checkout will provide you with access to eLearning upon order confirmation.
2.2. Payment by Invoice - Shelter Scotland will invoice the individual/agency for course licence(s) purchased. Access to eLearning prior to full receipt of payment will be at the discretion of Shelter Scotland Training Team.
2.3. Cancellations by customer after payment of course licence(s) will incur 100% of the cost.
2.4. The fee cannot be altered during the course of this agreement unless it is superseded by a new agreement.
2.5. All payment terms are 30 days. Late payment may result in access to eLearning being revoked and your account will be suspended until payment is settled.
2.6. Transfer of course licences between learners is not possible after the course has been assigned to a learner.
2.7. Shelter Scotland reserve the right to remove any learner from a course where it can be demonstrated that the learner has not shown commitment to the course or evidence of plagiarism is found. This would only occur after some contact and communication with the learner and the agency as appropriate. Should a learner enrol again at a later date, the full cost of the training course will be met by the individual / agency.
Terms and Conditions for group bookings
This agreement sets out the terms and conditions under which the purchaser purchases a group booking by Shelter Scotland and supersedes any existing agreement for work already agreed or carried out.
1. Booking confirmation
1.1. Once the booking form is received, a contract will be implied.
1.2. The purchaser is required to notify Shelter Scotland training at least three weeks prior to the course of any delegates with special needs , however, Shelter Scotland training and its trainers will not be held responsible for any requests provided that is out of their control and not notified in advance of the course taking place.
1.3. The purchaser must provide the full name and email address of each delegate at least ten working days before the event. It is the purchaser’s responsibility to contact us if a delegate does not receive the required login information at least 24 hours before the start time of the event.
1.4. Ownership of copyright in all materials written and produced by Shelter Scotland training belongs to Shelter Scotland training unless agreed otherwise. Reproduction of the materials is prohibited without prior permission from Shelter Scotland training.
2. Fees, invoicing and cancellation
2.1. We will issue the invoice on the day of the event unless an alternative date has been agreed.
2.2. For training for groups, in the event of a purchaser cancelling or rescheduling a course once a date has been agreed, the following fees will be payable:
Cancellation at least eleven working days: no fee payable
Cancellation ten working days or less: full course fee payable
Waiver of these fees in exceptional circumstances can be made at the discretion of Shelter Scotland training.
If Shelter Scotland training must cancel or re-schedule the course(s) ten working days or more before the course date, we will notify you as soon as possible and reschedule to suitable dates.
If Shelter Scotland training has to cancel or re-schedule the course(s) less than ten working days (due to trainer illness etc) before the course start date we will let you know as soon as possible and we will reschedule to an alternative date, alternatively we can issue you a full refund.
Terms and Conditions for briefings and workshops
This agreement sets out the terms and conditions under which the purchaser purchases a place on a workshop/briefing and supersedes any existing agreement for work already agreed or carried out.
1. Booking confirmation
1.1. Once purchase has been completed online through the Shelter Scotland Store, a contract will be implied.
1.2. A confirmation email will be sent at the time of registration. The joining instructions will be emailed to you one week before the event.
1.3. It is the attendee’s responsibility to contact us if they don’t receive the required login information at least 24 hours prior to the start time of the event.
1.4. It is the responsibility of the attendee to test their computer setup prior to the start of the briefing/workshop.
2. Fees, invoicing and cancellation
2.1. Payment by debit/credit card - Immediate payment at checkout will secure your place on the workshop/briefing.
2.2. For individual places on workshops or briefings, cancellations must be made via email to: trainingscotland@shelter.org.uk and will be fulfilled if submitted no later than five working days before the scheduled workshop/briefing, unless in exceptional circumsantaces which is at the discretion of Shelter Scotland training.
In the rare event that we need to cancel an event due to circumstances beyond our control, we will make every effort to notify attendees with as much advance notice as possible. Attendees will be given the opportunity to either transfer to another event or obtain a full refund.
Please note: Refunds will not be issued in cases where an attendee did not receive the briefing/workshop login instruction email due to issues like restricted emails, bounced emails, or any other system issues.
If a technical failure at your home or workplace prevents access to the live event, you are not eligible for a refund. If the technical problem is due to our error, we will consider issuing a refund.